Privacy Policy

Last Updated: January 10, 2025

1. Introduction

Canada Lucky Point Ltd. ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our online lottery ticket service at canadaluckypoint.com (the "Service").

By accessing or using our Service, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

2. Information We Collect

2.1 Personal Information

We collect the following personal information when you register:

• Full legal name
• Email address
• Phone number
• Date of birth (to verify you are 19+)
• Residential address and province
• Government-issued ID (for identity verification)
• Payment information (credit/debit card details)

2.2 Lottery Activity Information

• Lottery tickets purchased
• Lucky numbers selected
• Winning and losing tickets
• Prize claims and withdrawals
• Spending patterns and limits

2.3 Technical Information

• IP address and device information
• Browser type and version
• Operating system
• Cookies and tracking technologies
• Usage data and analytics

3. How We Use Your Information

We use your information for the following purposes:

• Service Delivery: Processing lottery ticket purchases, managing your account, and notifying you of wins
• Age Verification: Ensuring compliance with the 19+ age requirement
• Identity Verification: Preventing fraud and complying with anti-money laundering regulations
• Responsible Gaming: Implementing deposit limits, self-exclusion, and other player protection measures
• Customer Support: Responding to inquiries and resolving issues
• Legal Compliance: Meeting regulatory requirements under Canadian gaming laws
• Marketing: Sending promotional offers and lottery insights (with your consent)
• Analytics: Improving our Service through data analysis

4. Information Sharing and Disclosure

We may share your information with:

4.1 Lottery Corporations

We share necessary information with official lottery corporations (e.g., Loto-Québec, OLG) to purchase tickets on your behalf and claim prizes.

4.2 Service Providers

Third-party vendors who assist with payment processing, identity verification, customer support, and analytics. These providers are bound by confidentiality agreements.

4.3 Legal Requirements

We may disclose your information to comply with court orders, subpoenas, or regulatory investigations, or to protect our legal rights.

4.4 Business Transfers

If Canada Lucky Point is involved in a merger, acquisition, or asset sale, your information may be transferred to the new entity.

We do not sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures to protect your information:

• 256-bit SSL encryption for all data transmission
• Secure server infrastructure with regular security audits
• Multi-factor authentication for account access
• PCI DSS compliance for payment card information (we do not store full card numbers)
• Access controls limiting employee access to personal data
• Regular security training for staff

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but will notify you promptly in the event of a data breach.

6. Your Privacy Rights

Under Canadian privacy law (PIPEDA), you have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your information (subject to legal retention requirements)
• Withdrawal of Consent: Opt out of marketing communications at any time
• Data Portability: Request your data in a structured format
• Complaint: Lodge a complaint with the Office of the Privacy Commissioner of Canada

To exercise these rights, contact us at [email protected] or call +1 (604) 555-7777.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. See our Cookie Policy for detailed information about the cookies we use and how to manage them.

8. Third-Party Links

Our Service may contain links to third-party websites (e.g., lottery corporations, responsible gambling organizations). We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing personal information.

9. Children's Privacy

Our Service is strictly for individuals 19 years of age or older. We do not knowingly collect information from anyone under 19. If we discover that a minor has provided personal information, we will delete it immediately.

10. Data Retention

We retain your personal information:

• For the duration of your account plus 7 years after closure (to comply with tax and financial reporting requirements)
• Lottery ticket records are retained for 1 year after the draw date
• Transaction records are retained for 7 years (as required by Canadian financial regulations)
• Self-exclusion records are retained indefinitely for player protection

11. International Data Transfers

Your information is stored on servers located in Canada. We do not transfer personal data outside of Canada except to service providers with adequate data protection safeguards.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of the Service after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

• Email: [email protected]
• Phone: +1 (604) 555-7777
• Toll-Free: 1-888-438-5825
• Address: Canada Lucky Point Ltd., 888 Burrard Street, Suite 1500, Vancouver, BC V6Z 1X4
• NEQ: 1220007890

This Privacy Policy is designed to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and provincial privacy legislation in Canada.